Update or Change Email/Mobile
In the cidaas application, the ability to change email or mobile number is of utmost importance for users. This functionality allows users to update their contact information, ensuring accurate and up-to-date communication channels between the application and its users.
The change or update of email or mobile number with cidaas ensures users have a seamless user experience.
Securely changing email or mobile numbers is vital for cidaas. Accountability is ensured by confirming and verifying the new contact information before it is accepted.
| Scenario | Description |
|---|---|
| Instant Communication Medium Change | When a user updates their account information, an email and mobile number can be updated. Thereby the values are instantly applied to their user account. |
| Enforce Verification before Communication Medium Change | Nowadays it is usual to carry out a verification before updating the email or mobile number. This ensures that the newly entered number also belongs to the user. It is thus directly verified and prevents typing errors, for example |
| Administrative Communication Medium Change via Link | Administrators can initiate communication medium changes for users through a secure link-based verification process. This allows support teams to help users update their contact information while maintaining security through user confirmation. |
| Communication Medium Change During Verification (trackId) | Users can change their email or mobile number during the login or registration verification process using a trackId. This allows users to correct typos or update contact information before completing verification. |
Let's see the process.
Enforce Verification before Communication Medium Change
The below section will focus on how to enforce a verification using One-Time-Passwords before changing the communication medium.
How to change the email or mobile number?
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Log in to your user profile.
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Click on the settings icon of your user profile.

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Enter all the relevant information of the new account.

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Enter the verification code sent to your email ID.

Once the verification code is successfully entered and verified, the email update process is initiated.
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Once verified, your email is updated or changed to the new one.
Technical integration: Implement your Profile Page
The technical integration focus
| API | Description | Link |
|---|---|---|
| GET User Info | Allows retrieval of user information for their own profile | Link to API |
| Change or update email or mobile number | When providing action initiate the change will be intiated and the Template VERIFY_USER will be triggered for the new value | Link to API |
| Change or update email or mobile number | When providing action validate the change will be confirmed and after successfully entering the correct OTP the Template NOTIFY_COMMUNICATION_CHANGE will be triggered for the old value | Link to API |
Step 1: Load User Data
First, you need to provide an option in the User-Profile so the user is able to change their email or mobile number
| API | Description | Link |
|---|---|---|
| GET User Info | Allows to retrieve user information for their own profile | Link to API |
Learn how to change the email or mobile number, with our exclusive academic tutorial.
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