Cspace
cSpace (Customer Space) is a centralized customer portal that provides comprehensive management and communication tools for your cidaas instances. It serves as your unified hub to configure tenant-level settings, delegate administrative roles, manage certificates, and stay informed on system notifications.
Monitor all instances assigned to your company, check deployment environments, and inspect versions.
Configure advanced settings, manage client credentials, and set up your communication providers.
Invite team members, configure permission scopes, and delegate administrative roles.
Dashboard Navigation
When you log into cSpace, the primary dashboard allows you to perform the following actions:
| Feature | Description |
|---|---|
| Instance Overview | Displays the instances assigned to your company. |
| Configuration | Shows the details of your instance when clicked. |
| Admin UI | Redirects you to the admin dashboard of that specific instance. |
Cspace / Manage User
Once you click on Manage User, you are directed to the group selection page, where you can select the desired group to invite or manage its users.
Manage the user
When you click the Manage User icon, you will see the list of users in that group along with their details.
Click on Edit Profile to manage user profiles, including the user's name, groups, roles, consents, and activity logs.
Invite the user
You can invite other users or team members to join your Cspace by sending them an invitation.
When you click the Invite User icon, you will be directed to the User Accounts / Create User screen:
- Enter the user's email address. If the email already exists in our system, you can invite them directly; otherwise, fill out the registration form below.
Designated Roles
Here is a table showing the differences in permissions for Customer, Plan (Commercial), and Instance entities:
| Entity | Description | Common Permissions |
|---|---|---|
| Customer | Represents a client or organization using the system. | - View customer profile - Edit customer details |
| Plan (Commercial) | Defines the commercial offering for customers, such as pricing and features. | - Create/edit plans - View plan usage limits |
| Instance | A deployment or service environment tied to a plan. | - View instance configurations - View instance version - Manage access - Certificate Management - Communication Provider Management |
Furthermore, for each of the above groups, you can be assigned a specific role:
| Role | Meaning | Permission Group |
|---|---|---|
| Technical Admin | Has full access to the Admin Dashboard of a specific instance. This role can modify configuration settings and manage technical aspects of the instance. | Instance |
| Ticket Reporter | Authorized to submit and track support tickets via the cidaas support portal. Can view tickets associated with their company. | Customer |
| Contact | Receives email notifications about system activities, updates, and release announcements. Can also invite others to stay informed. | Customer, Instance |
| Commercial Admin | Oversees commercial and financial operations, including contracts, billing, and payment processing related to the plan or subscription. | Plan |
| Log Viewer | Has restricted access to view operational logs for a specific instance. This role supports monitoring and debugging without granting config rights. | Instance |
In addition to these, there are overall roles that allow the management of members for the above groups:
| Role | Meaning |
|---|---|
| Member Adder | Has the permission to add new members to a group or system, ensuring proper onboarding and access provisioning. |
| Member Inviter | Similar to Member Adder, but focuses on inviting new members to join a group or system, often through sending invitations or requests. |
| Group Admin | Manages the overall group settings, permissions, and members, ensuring the group operates smoothly and adheres to its policies. |
| Member Updater | Responsible for updating member information, such as contact details, roles, or other pertinent data to keep records accurate and current. |
Hierarchy view
When you click the Hierarchy icon, you will see a family tree visualization of the group members.
You can opt for a new plan, or view the existing plans of cidaas and choose the best plan for your use case.
Communications
You can view current maintenance plans and disruptions in cidaas to plan your workflow accordingly.
Email Notifications
To keep you informed about updates, maintenance, and critical events, cidaas delivers communications through two main channels: email notifications and the in-app Cspace portal.
Contact Role Requirement
Email notifications are only sent to users who have been assigned the Contact role. This role can be configured at either the Customer level or the Instance level within Cspace:
- Customer-level Contact: Receives organization-wide updates and communication.
- Instance-level Contact: Receives technical and operational alerts specific to that deployment environment.
Communication Channel Breakdown
The table below details which types of communications trigger automated email alerts to eligible contacts and which are available exclusively within the Cspace portal.
| Communication Type | Email Notification | Cspace Portal (In-App) | Details / Scope |
|---|---|---|---|
| Disturbances | ✅ Yes | ✅ Yes | Immediate alerts on service outages or performance degradation. |
| Security Alerts | ✅ Yes | ✅ Yes | Notifications regarding security vulnerability updates or incident alerts. |
| Deprecation Warnings | ✅ Yes | ✅ Yes | Pre-announcements of API, feature, or version deprecations. |
| Feature Announcements | ✅ Yes | ✅ Yes | Updates on new features, components, and capabilities. |
| Minor Upgrades | ✅ Yes | ✅ Yes | Notifications for planned upgrades on minor versions. |
| Upgrade Announcements for Minor Releases | ✅ Yes | ✅ Yes | Announcements about minor releases, including What's New links. |
| Patch Updates for Test Instances | ⚠️ Optional | ✅ Yes | Email delivery is optional for patch update information on test environments. |
| Release Notes | ❌ No | ✅ Yes | Detailed release notes detailing fixes, improvements, and changes. |
| Impact Analysis | ❌ No | ✅ Yes | Detailed assessment of update impacts on configurations. |
| Root Cause Analysis (RCA) | ❌ No | ✅ Yes | Incident reports explaining causes and remediation actions. |
Because detailed release notes, impact analysis, and Root Cause Analyses (RCAs) do not trigger email notifications by default, we highly recommend checking your Cspace portal regularly to stay up-to-date with your instances' statuses and system improvements.
Releases
You can view cidaas's recent releases and updates here. Release notes contain information on improvements, fixes, and new features.
Clicking here will direct you to the cidaas support section, where you will need to login and share your queries.
Add or Update your custom domain certificate/URL via Cspace
Click here to know more about how to add or update your custom domain certificate/URL via Cspace: Add or Update your custom domain certificate/URL via Cspace.
Please contact us directly on our support page or reach out to cidaas support at [email protected].