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Backoffice and Support Tools

Support teams need access to tools and information to help users, manage accounts, and monitor system health.

Backoffice Tools​

cidaas Admin Dashboard (cSpace)​

Access: https://cspace.cidaas.com or your custom domain

Features:

  • User management and search
  • Application configuration
  • Security settings
  • Reports and analytics

Support Workflows​

User Cannot Login​

  1. Search user by email/username/customer ID
  2. Check account status (VERIFIED, PENDING, LOCKED)
  3. Review recent login attempts in activity log
  4. Resolve: Unlock account, resend verification, reset password

Tools: User search, activity logs, password reset, verification resend

User Wants to Change Email​

  1. Verify user identity
  2. Admin updates email in user profile
  3. Send verification email to new address
  4. User verifies new email

Tools: User edit, email update, verification sending

User Needs MFA Reset​

  1. Verify user identity
  2. Review enrolled MFA methods
  3. Disable problematic methods
  4. Guide user to re-enroll

Tools: MFA method management, disable/enable capability

Account Deletion Request​

  1. Verify request (GDPR compliance)
  2. Check dependencies (linked accounts, sessions)
  3. Execute deletion
  4. Notify external systems if needed

Tools: User deletion, dependency checking, audit logging

Reports and Analytics​

Where to Find Reports​

User Metrics: Admin Dashboard > Users > Metrics

  • Total users, verified users, user growth

Login Activity: Admin Dashboard > Security > Activity

  • Login attempts, trends, device info, authentication methods

Application Usage: Admin Dashboard > Applications > Usage

  • Login counts, user distribution, token statistics

Security Reports: Admin Dashboard > Security > Dashboard

  • Failed attempts, suspicious activity, account lockouts

Custom Reports via Webhooks​

Configure webhook endpoints to receive events:

  • USER_LOGIN, USER_REGISTERED, USER_UPDATED, LOGIN_FAILED
  • 100+ other events available

See Webhook Management for details.

Data Access and Lookup​

Location: Admin Dashboard > Users > User Search

Search by: Email, username, customer ID, name

Operators: Exact match, contains, date ranges, status filters

See User Search for details.

User Detail View​

Available Information:

  • Basic profile, account status, verification status
  • Enrolled MFA methods, linked accounts
  • Activity history, device information, custom fields

Activity Logs​

Location: Admin Dashboard > Users > [User] > Activities

Information: Login history, profile changes, verification events, security events

Audit Trail​

Location: Admin Dashboard > Security > Audit Logs

Information: Admin actions, configuration changes, security events

Support Team Preparation​

Training Requirements​

  1. cidaas Concepts: User lifecycle, authentication methods, account statuses
  2. Admin Dashboard Navigation: User search, application config, reports
  3. Common Scenarios: Password reset, account unlock, MFA issues
  4. Integration Awareness: Which systems receive user data, when updates occur

Required Access​

  • Admin Dashboard access (appropriate role)
  • User search and management permissions
  • Password reset and account unlock capability
  • Activity log and report access

Data Access Guidelines​

Support Can Access:

  • User profile information, account status, activity logs
  • Verification status, MFA methods (view only, not secrets)

Support Cannot Access:

  • User passwords, MFA secrets, access tokens

Privacy: Verify user identity, follow GDPR regulations, document all actions

Checklist​

  • Admin Dashboard access configured
  • Support team trained on cidaas concepts
  • Common workflows documented
  • Reports access configured
  • Integration points documented for support team

Next Steps​