Multifactor Authentication with IVR (Interactive Voice Response)

Verification codes are sent to the user's registered mobile phone via voice call.

The figure below illustrates the configuration of the IVR method for 2FA.

IVR Configuration

Step 1

On your dashboard page, go to Physical Verification Setup and click on Configure button seen under the IVR Recognition option.

Step 2

By default, the registered mobile number is pre-filled. This number will be used send voice calls. However the number can be edited, if need be. Click on the "Send Verification Code" button, for testing.

Step 3

Check the code in the voice call, received on your phone. Enter this code here and hit verify.

Step 4

We have now set up IVR as the 2nd factor for the authentication.

IVR Usage

Step 1

During Login, select “Click here for passwordless authentication, Enter your email and click Proceed. Select IVR Recognition to login. This sends a one-time code to your registered mobile number which was configured earlier.

Step 2

Simply enter the code received as voice call in your phone here and hit the Verify button.

Step 3

You have now successfully logged in to the application/web portal.

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