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Why Should I Upgrade My CIAM Plan?

1. What are the main benefits of upgrading from the Free plan to the Essentials plan?​

Upgrading to the Essentials plan provides several key benefits:

  • Increased User Capacity: Manage up to 1000 users compared to 500 users in the Free plan.
  • Single Sign-On (SSO): Streamline user authentication with SSO support.
  • Advanced Protocols: Utilize OAuth2, OpenID Connect, and SAML 2.0 for secure authentication.
  • Multi-Factor Authentication (MFA): Enhance security with TOTP-based MFA.
  • More Applications: Support for up to 4 applications.
  • E-Mail Support: Access to email-based customer support for technical issues.

2. What additional features are available when upgrading from Essentials to Standard?​

The Standard plan offers further enhancements, including:

  • Increased User Capacity: Manage up to 5000 users.
  • Extensive MFA Options: More advanced multi-factor authentication options.
  • More Applications: Support for up to 6 applications.
  • Silver Support: Higher level of customer support, ensuring faster and more comprehensive assistance.

3. Why should I consider upgrading to the PRO plan?​

The PRO plan is designed for organizations with large-scale needs and provides:

  • Significantly Increased User Capacity: Manage up to 1 million users.
  • All Standard Features: Includes all features from the Standard plan.
  • Group Management: Efficiently manage user groups and roles.
  • Progressive Profiling: Collect user information progressively to enhance user experience.
  • Passwordless Authentication: Offer users the convenience and security of passwordless login.
  • More Applications: Support for up to 10 applications.
  • Test Environment: Includes 1 test environment for development and testing.
  • Gold Support: Highest level of support with prioritized assistance and problem resolution.

4. How does community support differ from E-Mail and Silver/Gold support?​

  • Community Support (Free Plan): Relies on community forums and resources where users can seek help from other users.
  • E-Mail Support (Essentials Plan): Direct access to support via email for more personalized and timely assistance.
  • Silver Support (Standard Plan): Enhanced support with faster response times and more dedicated help.
  • Gold Support (PRO Plan): Premium support with prioritized response and resolution, ensuring the highest level of service and assistance.

5. Can I upgrade directly to the PRO plan from the Free plan?​

Yes, you can directly upgrade to any plan based on your organization’s needs. The PRO plan offers the most comprehensive set of features, making it suitable for large organizations requiring advanced CIAM capabilities and extensive support.

6. Is there a trial period available for the paid plans?​

Please contact us directly to inquire about trial availability and specific terms.

7. How do the number of supported applications differ across the plans?​

  • Free Plan: Supports basic functionalities with community support.
  • Essentials Plan: Supports up to 4 applications.
  • Standard Plan: Supports up to 6 applications.
  • PRO Plan: Supports up to 10 applications.

8. What is progressive profiling and why is it beneficial?​

Progressive profiling is a feature in the PRO plan that allows you to gradually collect user information over time, rather than requiring all details upfront. This approach improves the user experience by making the registration process quicker and less intrusive, while still gathering valuable data for personalized user interactions.

9. What does passwordless authentication offer?​

Passwordless authentication, available in the PRO plan, enhances security and user convenience by allowing users to log in without entering a password. Instead, it uses alternative methods like biometric authentication, magic links, or one-time codes, reducing the risk of password-related breaches.

10. What is the benefit of having a test environment included in the PRO plan?​

A test environment allows you to safely develop, test, and validate new features and configurations without impacting your live production environment. This ensures a smoother and more reliable implementation of changes and new functionalities.