Pager Duty

Pager Duty Extension

In this section, you will find steps to use cidaas as an extension to Pager Duty by configuring SSO setup.

If you are in this section, we assume you are already using Pager Duty, and would like to connect cidaas with your Pager Duty instance!

Overall process would be

  • Login and getting Meta-data from Pager Duty
  • Activating SAML provider option in your cidaas application
  • Get MetaData from cidaas
  • Configure SSO in Pager Duty developer console
  • SSO login

How to configure cidaas as an extension

By configuring cidaas as an extension for Pager Duty, you can login to Pager Duty services with your cidaas credentials.

We will guide you through the process — it is quite easy!

Login and getting Metadata from Pager Duty

1. Login to pager duty by entering your credentials.

2. Open the following link: https://{subdomain}

Exchange "< YOUR_DOMAIN >" by your domain defined in Pager Duty.

3. You will get meta-data from pager duty. Copy the meta-data from Pager Duty.

Activate SAML provider

You need to activate SAML in your cidaas application, as Pager Duty's integration of an external Identity Provider is based on SAML.

In this section, we'll explain the steps on how to enable SAML IDP Provider for your cidaas application and how to add your Pager Duty domain to SP meta data of your cidaas application.

Steps to activate SAML settings

1. In the edit-mode of your cidaas application, scroll down to the bottom and select Enterprise Provider. Then click on SAML Settings.

2. Click on Enable SAML IDP Provider button.

3. Once enabled, SAML settings options will appear. Click on Save button to save your configuration.

Note : If you are seeing an issue saying "Failure" during saving, this might be caused as SAML is running on a different service and might be deployed by the cidaas team. Don't hesitate to get in touch with us.

4. Now you need to add SP Metadata in SAML Settings.

Paste the copied Metadata from Pager Duty specification in SP Metadata field. Click on Save button to update the changes.

Get MetaData from cidaas

To configure Pager Duty, you need to upload your signing certificate, so first step is to download this one in cidaas.

Here, you'll find the steps to download signing certificate of your cidaas application along with login and logout url's.

Steps to get MetaData from cidaas

1. Click on View SAML button.

2. The following screen will apppear. Click on Download signing certificate.

3. Collect the Login and Logout URL of cidaas.

You will find the required URLs, if you click on View SAML button which is right next to SAML Meta Data URL.

You will get an XML file like the one appearing below,

In that, Look out the content of following tags

 i. SingleSignOnService > Location
 ii. SingleLogoutService > Location

where you get the values for login and logout url's.

Steps to configure Pager Duty Developer Console

1. Navigate to PagerDuty console and select Developer Mode.

2. Select Account Settings from the profile drop-down.

3. Go to Single Sign-On and activate SAML

4. Enter Login URL, Logout URL, and X.509 Certificate (Download from cidaas (IDP) metadata) to Pager Duty (from cidaas SAML metadata) - ensure to copy certificate with -----BEGIN CERTIFICATE----- and -----END CERTIFICATE-----

5. Further configurations

  • We recommend enabling Require signed authentication requests.

  • You can now disable login via username and password if you want: Allow username/password login

  • You can now enable provisioning of users with the first login: User Provisioning

  • Redirect non-provisioned users: Redirect non-provisioned users

6. Test SSO with https://[your-pagerduty-subdomain]

By clicking on Sign in with your Identity provider which is the SSO option, you will get re-directed to cidaas, and can now login via cidaas.

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